Frequently Asked Questions
- How do I change my password or my username?
- When I try to connect, a window pops up and asks me for my password. What's wrong?
- I've misplaced my invoice. Where do I need to mail my payment to?
- I get busy signals when I dial in. Is this normal?
- I get an error when I try to retrieve my mail saying "A connection with the server could not be established." What's wrong?
- Help! I'm on the Internet, but now what do I do?
- What is my Email address?
- Do I get a free web page? How do I set it up?
- How do I get into chat rooms?
- How do I change my start page (the first page that comes up when you connect to the internet)?
- What phone numbers are local for my area?
- I've got a 56K V.90 modem, and I usually get disconnected several times a day. What's wrong?
Solutions
How do I change my password or my username?
In order to change your username or your password, call one of our technicians and we can make that change for you within a few minutes. To see a list of our local Helpdesk telephone numbers, click here.
When I try to connect, a window pops up and asks me for my password. What's wrong?
This is usually caused by one of two things. The first is the username or the password being typed in uppercase letters. In this case, retype both the username and the password in all lowercase. The second cause of this problem is that the account has been suspended. If you suspect this could be the case, contact the Helpdesk and we can correct the problem for you.
I've misplaced my invoice. Where do I need to mail my payment to?
Send your check to the following address :
Planet Connect
1006 Epco Drive
Dandridge, TN 37725Reference your username in the memo portion of the check so the credit is applied correctly to your account.
I get busy signals when I dial in. Is this normal?
While busy signals do happen to every Internet Service Provider, Planet Connect strives to eliminate busies completely. However, if they do occur, we add additional capacity to allow more users to connect at the same time. Here are a few simple things that everyone can do to keep busy signals to a minimum :
- If you are not actively using the Internet, disconnect so the line becomes free for someone else.
- Don't "camp." Camping is when someone leaves their computer connected 24 hours a day, even when they are not home. The connection that you have with Planet Connect is not a permanent, dedicated connection. If you feel you would like a dedicated line, contact the Helpdesk and one of the technicians will be happy to assist you.
- If busy signals become an issue in your area, do not hesitate to notify us.
- Make sure you are using the most up to date local dial in number for your area. Click here to view the current list of Planet Connect local dial in numbers.
If too many users are trying to access the mail server at the same time, this error can occur. If it does, wait 10 minutes and try to check your mail again. If the error persists, contact the Helpdesk.
Help! I'm on the Internet, but now what do I do?
There is a wealth of information available on the Internet, and locating information about most any subject that you seek is simple using Internet Search Pages. These pages allow you to search for information on a subject that you specify. Links to most of the major search engines are available at http://www.planetc.com/start and are listed below.
Your Email address with follow this format : username@planetc.com, where username is your username, such as doej or smithj.
Do I get a free web page? How do I set it up?
Every Planet Connect user is entitled to a personal web page. In order to have this set up visit the following website : http://www.planetc.com/webhosting . There are detailed instructions on that page for applying, creating, and publishing your home page.
How do I access the chat rooms?
There are several chat rooms available on the Internet that you can access with your browser (Internet Explorer or Netscape.) A complete list of these sites can be found by following the link below, which takes you to a page that has the most up to date listings available.
http://www.yahoo.com/Computers_and_Internet/Internet/World_Wide_Web/Chat/Rooms/
How do I change my start page (the first page that comes up when you connect to the internet)?
You can customize the start page to be any site you want. The process to change the page depends upon what Internet browser that you are using.
Use these steps if you use Internet Explorer 5.0 or 6.0
Click on Start, then Settings, then Control Panel. Double click the Internet icon in the Control Panel. Then click on the General tab at the top of the screen. Make sure the Page is set to Start Page, and then change the address to whatever you would like. For instance, if you want to use Planet Connect's Start page, you would set this address : http://www.planetc.com/start .
What phone numbers are local for my area?
A complete and current list of Planet Connect Internet Dial In phone numbers can be found at this address : http://support.planetc.com/phonenumbers.htm . This list will always contain the most current information available. However, make sure that any phone number you set your computer to dial is a local number to you. If you are not sure if a number is local to you, contact your local telephone company to verify whether the number is or is not local to you. Planet Connect Internet cannot be held responsible for long distance phone calls billed to you if you enter an number that is not local.
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I've got a 56K V.90 Modem, and I usually get disconnected several times a day. What's wrong?
In some areas, the phone lines simply won't support a 56K connection. Usually, 56K only works well within city limits, because the phone lines and phone company equipment are usually much newer and in much better condition there. The best solution in this situation is to disable the 56K portion of your modem. The instructions for this can be found at http://www.56k.com/trouble/interop.shtml.
Due to a known error with the manner in which WebTV unit connects to the Internet, there is a potential that the unit will attempt to dial a long distance number to connect to the closest WebTV local dial in number. The unit shows the number it dials each time a connection to the Internet is made. If the screen shows that it is connecting to WebTV Knoxville (if this is the case, the phone number it shows will be 1-423-470-2296) or if the number it shows is not your local Planet Connect Internet dial in number, cancel the call immediately. If you do not cancel the call, your phone will be billed at least $0.10 per minute. This could result in an extremely large phone bill. If this occurs Planet Connect Internet cannot and will not be held accountable for the charges on your phone bill.